Privacy Policy

Effective Date: June 16, 2026.

At Royal Valley Casino, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you access our services at royalvalley-casino-uk.com.

This policy is designed to be fully compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website, you consent to the data practices described herein.

Controller of Personal Data

For the purposes of applicable data protection laws, Royal Valley Casino is the data controller of your personal information. If you have questions regarding this policy or wish to exercise your rights, please contact our Data Protection Officer (DPO) at [email protected].

Information We Collect

We collect information to provide our services, maintain security, and fulfill our legal obligations. The data we collect includes:

  • Registration Information: Your name, date of birth, residential address, email address, and phone number provided during account creation.
  • Verification Data: Documents required for Know Your Customer (KYC) compliance, such as copies of passports, driver's licenses, utility bills, or bank statements, to verify your identity and age.
  • Transaction Information: Details of deposits, withdrawals, and game wagers. This includes information related to payment methods such as Visa, Mastercard, and various digital wallet solutions available in the UK market.
  • Technical Data: Your IP address, browser type, device information, operating system, and access times, collected through cookies and similar tracking technologies.
  • Communication Data: Records of your correspondence with our support team, including emails, chat logs, and telephone recordings for quality and training purposes.
  • Responsible Gambling Data: Information regarding your account activity, limits set, and self-exclusion status, maintained in accordance with requirements from the UK Gambling Commission.

How We Use Your Information

We process your personal data for the following legitimate purposes:

  • Service Provision: To manage your account, process payments, and facilitate gameplay.
  • Legal and Regulatory Compliance: To comply with the UK Gambling Commission (UKGC) regulations, including age verification, anti-money laundering (AML) checks, and anti-fraud monitoring.
  • Security and Fraud Prevention: To protect our platform and users from unauthorized access, cyber threats, and fraudulent activity.
  • Customer Support: To assist with your inquiries and resolve account-related issues.
  • Marketing and Personalization: Where you have provided consent, we may send you promotional offers and news. You may opt out of these communications at any time.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual Necessity: To perform our agreement with you and provide our gaming services.
  • Legal Obligation: To meet our strict obligations under the UK Gambling Commission licensing conditions and UK financial crime legislation.
  • Legitimate Interests: To improve our services, maintain security, and optimize your user experience.
  • Consent: For marketing communications, which you can withdraw at any time.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information with third parties only under the following circumstances:

  • Service Providers: We engage trusted partners for payment processing, identity verification, and IT infrastructure support. These providers are bound by strict data processing agreements.
  • Regulatory Authorities: We are legally required to disclose information to the UK Gambling Commission, law enforcement agencies, or other relevant authorities if requested for regulatory or investigative purposes.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred, subject to continued protection under this Privacy Policy.

International Data Transfers

While we primarily operate within the United Kingdom, some third-party service providers may process data outside the UK. In such cases, we ensure that the recipient country provides an adequate level of protection or that standard contractual clauses are in place to guarantee your rights are protected to the standard required by UK GDPR.

Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Under UK gambling regulations, we are required to keep certain account and transaction records for a minimum of five years following the closure of an account to comply with AML and anti-fraud legislation.

Your Data Protection Rights

Under the UK GDPR, you have several rights regarding your information:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct inaccurate or incomplete information.
  • Right to Erasure: You may request that we delete your data, subject to our legal retention obligations.
  • Right to Restrict Processing: You can ask us to limit how we use your data.
  • Right to Data Portability: You can request that we provide your data in a structured, machine-readable format.
  • Right to Object: You may object to the processing of your data for legitimate interests or direct marketing.

To exercise these rights, please contact our support team at [email protected].

Security Measures

We employ advanced security protocols to protect your data, including robust encryption, secure server firewalls, and regular vulnerability assessments. Access to your personal information is restricted to authorized personnel who require it for their professional duties.

Responsible Gambling and Self-Exclusion

In line with the standards set by the UK Gambling Commission, we maintain a dedicated department to monitor for signs of gambling harm. If you choose to self-exclude or set deposit limits, that data is stored with the highest level of security and used exclusively to uphold your request. We also encourage users to utilize resources such as GamStop or BeGambleAware for additional support and guidance.

Cookies

Our website uses cookies to enhance functionality, provide a personalized experience, and analyze site traffic. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the performance and features of our website.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes via email or through a notice on our website. Continued use of our services following such updates constitutes your acceptance of the revised terms.

Complaints

If you believe that your personal data has been processed in a way that does not comply with the law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority set up to uphold information rights. We would appreciate the opportunity to resolve your concerns directly before you contact the ICO, so please reach out to us at [email protected] in the first instance.